As we talked, I realized that he had not done his due diligence before choosing an air duct cleaner but had been attracted to the low price. The situation was so bad for him that he wanted me to write a letter saying he had been defrauded! Although he probably was, I could not in good conscience malign another company since I was not there when the work was done. However, this serves as an important reminder to consumers -- check out the reputation of any company that you are considering hiring, no matter the job you need done.
No one is perfect, but make sure that a company's process is explained to you, and check out their reputation. Due to online ratings and other resources, it is easier than ever to find out more about who you're dealing with. We are proud to be A Rated on Angie's List; be a 2014 Best of Home Advisor Recipient; and to be BBB Certified.
And remember, if it seems too good to be true, it probably is. The cut-rate guys simply cannot do what they claim to do for the prices they offer. See more in our blog on pricing.
Also, check out what our St. Louis office did to help expose air-duct cleaning fraud in their area!